Refund & Exchange Policy
At SCENTED Fragrances, we take pride in crafting high-quality fragrances with great attention to detail. Your satisfaction matters, and this policy ensures a fair and transparent experience for every customer.
1. Performance Guarantee
We stand behind the performance of our fragrances. If the perfume does not meet reasonable expectations in terms of longevity or projection, you may request support for a resolution.
2. Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- The request must be submitted within 3 days of receiving the order.
- The product must be used only for testing with no excessive usage.
- The bottle must be returned in good condition.
- The original packaging must be included.
- Proof of purchase is required.
Refunds will not be accepted based on:
- Personal preference, such as disliking the scent.
- Improper storage or misuse.
3. Exchange Policy
- We currently do not offer exchanges.
- All purchases are considered final sale, except in approved refund cases under this policy.
4. How to Request a Refund
To request a refund:
- Contact us through our official channels: WhatsApp / Instagram / Email.
- Provide your order details and reason for the request.
- Our team will review your case and guide you through the next steps.
5. Important Notes
- Refunds are processed only after inspection of the returned item.
- Shipping fees are non-refundable.
- Any damage, missing items, or misuse will void eligibility.
- We reserve the right to decline requests that do not meet the above conditions.